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Bus services win survey praise
3:57pm Wednesday 20th February 2013 in News
“Bus is Best” say nine out of ten Arriva passengers in Yorkshire who would happily recommend their bus service to family and friends, according to a new independent survey.
The annual survey tracks all aspects of passenger satisfaction and monitors service quality. The questionnaires were completed by customers on Arriva services across Yorkshire, including Bradford.
Nigel Featham, managing director for Arriva Yorkshire, said: “We really value the feedback we obtain from the annual survey and we were very happy with the latest results. We have placed a lot of effort on improving our service delivery and when we achieve such positive reactions from our customers it really makes all the difference.”
“This improvement is the direct result of hard work by our staff across the network and we were really delighted to receive this report. Particular mention should be given to improved scores around bus interiors and exteriors as well as smoothness of ride, and most importantly of all, around service reliability.”
These results follow continued investment in local bus services, said Mr Featham. During last year Arriva Yorkshire invested £10 million in new buses.