TOP customer ratings have led to The Craven Heifer in Addingham being awarded a certificate of excellence award from online travel website Trip Advisor.

Only establishments that consistently achieve outstanding traveller reviews are awarded the certificate which is held by around ten per cent of venues.

Kate Hollings, Craven Heifer operations manager, said: “Guest experience and satisfaction is paramount to us and we ensure our staff are trained to the highest standards to offer a warm welcome to all who visit The Craven Heifer.”