More passport problems for Bradford families as Home Office admits national backlog of 30,000

Bradford Telegraph and Argus: One of the Telegraph & Argus' previous passport articles One of the Telegraph & Argus' previous passport articles

TWO more Bradford families face an anxious wait to confirm their foreign holiday plans after being caught up in the ongoing Home Office delays in processing UK passports.

A growing number of people across the district have now been affected by the backlog of passport applications, which was said by the Government to stand at more than 30,000 as of yesterday.

As we reported last week, MPs across the Bradford district have been battling to help local people get their passports and now the issue has been taken-up at a national level.

Passport applications normally have a turnaround deadline of three weeks, but single parent Laura Garbutt, 30, of Allerton, has been waiting more than four weeks for first-time passports for her three young children, Leah, Ellie and Kady.

She used the recommended 'check and send' system and also tried to pay extra to get the applications fast-tracked, but was told yesterday they were still in a queue "awaiting inspection," leaving her trip to Spain next Friday in doubt.

"My sister renewed her passport just before me and got hers back in two weeks, so I never thought there would be a problem," she said.

"Trying to get an answer has been very frustrating, staff have just been ignorant to me. I've been that wound up that I've barely been able to sleep.

"This was supposed to be a real family trip, and if we can't go, we'll all be devastated."

Diane Fox, 49, of Yeadon, is due to travel to Portugal next Saturday for a family holiday with her daughter, Hannah, and one-year-old grandson, Finlay - but a first-time passport for the toddler, applied for on April 24, has been rejected.

"The application was actually rejected on April 29, but we weren't told until Wednesday," she said. "We kept getting told it was in the system, on it's way, in the post, but now this.

"We're all in bits. Everyone has really been looking forward to the holiday and the thought of not going is just too distressing, it's overwhelming.

"We're angry at what has gone on, and panicking because we now have to start the whole process again. The whole thing is just ridiculous, a real mess."

In an emergency statement in the House of Commons yesterday, Home Secretary Theresa May insisted the Government was doing all it could to deal with the passport demand - said to be at its highest level for 12 years.

The Home Office said it was unable to comment on specific cases yesterday, but spokesman Paul Pugh said staff were working seven days a week to deliver passports within 24 hours of them being produced, with 200 back office staff moved to front line operations and 650 extra staff working on the customer helpline.

Comments (19)

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9:16am Fri 13 Jun 14

Grumpygirl says...

This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.
This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign. Grumpygirl
  • Score: -8

9:20am Fri 13 Jun 14

linebacker2 says...

Grumpygirl wrote:
This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.
So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money?
[quote][p][bold]Grumpygirl[/bold] wrote: This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.[/p][/quote]So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money? linebacker2
  • Score: 17

9:40am Fri 13 Jun 14

OLDLAD says...

You can renew passports up to nine months before run out. People must realise that normal passport timings go out of the window at this time of year as it does every year. Simple solution apply six months before departure to avoid disappointmnt.
You can renew passports up to nine months before run out. People must realise that normal passport timings go out of the window at this time of year as it does every year. Simple solution apply six months before departure to avoid disappointmnt. OLDLAD
  • Score: 24

9:57am Fri 13 Jun 14

Grumpygirl says...

linebacker2 wrote:
Grumpygirl wrote:
This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.
So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money?
Labour were clearing up the backlog of the previous Tory administration, one characterised by incompetence and sleaze,
[quote][p][bold]linebacker2[/bold] wrote: [quote][p][bold]Grumpygirl[/bold] wrote: This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.[/p][/quote]So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money?[/p][/quote]Labour were clearing up the backlog of the previous Tory administration, one characterised by incompetence and sleaze, Grumpygirl
  • Score: -6

11:18am Fri 13 Jun 14

Huneybunch says...

I agree there is always a back log at this time of year, but in saying that, I know someone who applied at the start of the year and has only just got hers, so I dont think it matters at the moment when you have applied you have to wait. What they dont tell you is that they had made redundancies hence the back log!
I agree there is always a back log at this time of year, but in saying that, I know someone who applied at the start of the year and has only just got hers, so I dont think it matters at the moment when you have applied you have to wait. What they dont tell you is that they had made redundancies hence the back log! Huneybunch
  • Score: 8

11:52am Fri 13 Jun 14

Farsley Bantam says...

Grumpygirl wrote:
This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.
Or to look at it another way; the economy is recovering because of Tory policies. The huge increase in demand for passports shows that people are better off and able to afford foreign holidays.
[quote][p][bold]Grumpygirl[/bold] wrote: This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.[/p][/quote]Or to look at it another way; the economy is recovering because of Tory policies. The huge increase in demand for passports shows that people are better off and able to afford foreign holidays. Farsley Bantam
  • Score: 0

12:04pm Fri 13 Jun 14

Bone_idle18 says...

As stated on the Passport office web site :-

It takes at least 6 weeks to get your first UK adult passport. Don’t book travel until you’ve got it.

I'll re-emphasise the pertinent point " Don’t book travel until you’ve got it."

People only have themselves to blame!
As stated on the Passport office web site :- It takes at least 6 weeks to get your first UK adult passport. Don’t book travel until you’ve got it. I'll re-emphasise the pertinent point " Don’t book travel until you’ve got it." People only have themselves to blame! Bone_idle18
  • Score: 20

12:37pm Fri 13 Jun 14

angry bradfordian says...

I was amused by the irony of Prime Ministers Question Time when Miliband's first question was his obligatory 'cost of living crisis' question which was followed by him bemoaning the fact that people's foreign holiday plans could be at risk!
I was amused by the irony of Prime Ministers Question Time when Miliband's first question was his obligatory 'cost of living crisis' question which was followed by him bemoaning the fact that people's foreign holiday plans could be at risk! angry bradfordian
  • Score: 12

12:41pm Fri 13 Jun 14

linebacker2 says...

OLDLAD wrote:
You can renew passports up to nine months before run out. People must realise that normal passport timings go out of the window at this time of year as it does every year. Simple solution apply six months before departure to avoid disappointmnt.
Would help if the passport office contacted people before it's due to run out - they do after all know who you are and when it's due to expire
[quote][p][bold]OLDLAD[/bold] wrote: You can renew passports up to nine months before run out. People must realise that normal passport timings go out of the window at this time of year as it does every year. Simple solution apply six months before departure to avoid disappointmnt.[/p][/quote]Would help if the passport office contacted people before it's due to run out - they do after all know who you are and when it's due to expire linebacker2
  • Score: -17

1:37pm Fri 13 Jun 14

Farsley Bantam says...

linebacker2 wrote:
OLDLAD wrote: You can renew passports up to nine months before run out. People must realise that normal passport timings go out of the window at this time of year as it does every year. Simple solution apply six months before departure to avoid disappointmnt.
Would help if the passport office contacted people before it's due to run out - they do after all know who you are and when it's due to expire
What a total waste of time and money that would be. Just check your passport before you book a holiday. So incredibly simple. As usual people expect their ar$es to be wiped for them.
[quote][p][bold]linebacker2[/bold] wrote: [quote][p][bold]OLDLAD[/bold] wrote: You can renew passports up to nine months before run out. People must realise that normal passport timings go out of the window at this time of year as it does every year. Simple solution apply six months before departure to avoid disappointmnt.[/p][/quote]Would help if the passport office contacted people before it's due to run out - they do after all know who you are and when it's due to expire[/p][/quote]What a total waste of time and money that would be. Just check your passport before you book a holiday. So incredibly simple. As usual people expect their ar$es to be wiped for them. Farsley Bantam
  • Score: 17

1:45pm Fri 13 Jun 14

alive and awake says...

I don't care if it takes 12 months to renew, if security is involved, how many of the people who are panicking trying to replace lost ones. Get your passport before you book your holiday! COMMON SENSE.
I don't care if it takes 12 months to renew, if security is involved, how many of the people who are panicking trying to replace lost ones. Get your passport before you book your holiday! COMMON SENSE. alive and awake
  • Score: 17

2:26pm Fri 13 Jun 14

izzystillbreathing says...

Bone_idle18 wrote:
As stated on the Passport office web site :-

It takes at least 6 weeks to get your first UK adult passport. Don’t book travel until you’ve got it.

I'll re-emphasise the pertinent point " Don’t book travel until you’ve got it."

People only have themselves to blame!
Yes, but who decided six weeks was an acceptable delay? We, the customers, or the Passport Office. And the fine print says that they only expect to deal with 90% of the applicants in that time.
[quote][p][bold]Bone_idle18[/bold] wrote: As stated on the Passport office web site :- It takes at least 6 weeks to get your first UK adult passport. Don’t book travel until you’ve got it. I'll re-emphasise the pertinent point " Don’t book travel until you’ve got it." People only have themselves to blame![/p][/quote]Yes, but who decided six weeks was an acceptable delay? We, the customers, or the Passport Office. And the fine print says that they only expect to deal with 90% of the applicants in that time. izzystillbreathing
  • Score: 0

4:01pm Fri 13 Jun 14

linebacker2 says...

alive and awake wrote:
I don't care if it takes 12 months to renew, if security is involved, how many of the people who are panicking trying to replace lost ones. Get your passport before you book your holiday! COMMON SENSE.
You think holiday is only reason people travel? Ever thought of people going on business or to see sick relatives at short notice?
[quote][p][bold]alive and awake[/bold] wrote: I don't care if it takes 12 months to renew, if security is involved, how many of the people who are panicking trying to replace lost ones. Get your passport before you book your holiday! COMMON SENSE.[/p][/quote]You think holiday is only reason people travel? Ever thought of people going on business or to see sick relatives at short notice? linebacker2
  • Score: 7

4:51pm Fri 13 Jun 14

tinytoonster says...

Grumpygirl wrote:
linebacker2 wrote:
Grumpygirl wrote:
This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.
So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money?
Labour were clearing up the backlog of the previous Tory administration, one characterised by incompetence and sleaze,
tory this, tory that.
as usual they are fixing labour mess and when one small issue crops up you losers jump on it.
think i heard yesterday jobless figures are down, economy growing.
anything to say on that?
tories have culled the wastage in councils, end of story.
apply earlier, simple as that.
feel sorry for the ONE person who was not told it was rejected, rest of them, tough.
[quote][p][bold]Grumpygirl[/bold] wrote: [quote][p][bold]linebacker2[/bold] wrote: [quote][p][bold]Grumpygirl[/bold] wrote: This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.[/p][/quote]So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money?[/p][/quote]Labour were clearing up the backlog of the previous Tory administration, one characterised by incompetence and sleaze,[/p][/quote]tory this, tory that. as usual they are fixing labour mess and when one small issue crops up you losers jump on it. think i heard yesterday jobless figures are down, economy growing. anything to say on that? tories have culled the wastage in councils, end of story. apply earlier, simple as that. feel sorry for the ONE person who was not told it was rejected, rest of them, tough. tinytoonster
  • Score: 10

5:02pm Fri 13 Jun 14

Rambo says...

Its like leaving your Xmas shopping until a few days to go then panicking when everywhere has sold out of the must-have toys.

Leaving passport renewals until summer holidays are about to start? Give over, when will people start taking responsibility for leaving things late when they know it's the busiest time of year for that part of the Home Office?

I appreciate there are outstanding situations like young children etc. But people who procrastinate or CBA and leave it too late really can't complain.
Its like leaving your Xmas shopping until a few days to go then panicking when everywhere has sold out of the must-have toys. Leaving passport renewals until summer holidays are about to start? Give over, when will people start taking responsibility for leaving things late when they know it's the busiest time of year for that part of the Home Office? I appreciate there are outstanding situations like young children etc. But people who procrastinate or CBA and leave it too late really can't complain. Rambo
  • Score: 12

5:13pm Fri 13 Jun 14

Bone_idle18 says...

izzystillbreathing wrote:
Bone_idle18 wrote:
As stated on the Passport office web site :-

It takes at least 6 weeks to get your first UK adult passport. Don’t book travel until you’ve got it.

I'll re-emphasise the pertinent point " Don’t book travel until you’ve got it."

People only have themselves to blame!
Yes, but who decided six weeks was an acceptable delay? We, the customers, or the Passport Office. And the fine print says that they only expect to deal with 90% of the applicants in that time.
I remember in the bad old days, when people had to apply for passports months in advance, it's far better now, but short of throwing money and bodies at it, the Passport office does the best it can.

If the fine print says only 90% will be processed in that time, then that, to me, is even more reason to wait until you have a passport in hand before booking a holiday!

JUST TO REPEAT THE PASSPORT OFFICE ADVICE, FOR THE HARD OF THINKING:

"DO NOT BOOK ANY TRAVEL UNTIL YOU HAVE YOUR PASSPORT"
[quote][p][bold]izzystillbreathing[/bold] wrote: [quote][p][bold]Bone_idle18[/bold] wrote: As stated on the Passport office web site :- It takes at least 6 weeks to get your first UK adult passport. Don’t book travel until you’ve got it. I'll re-emphasise the pertinent point " Don’t book travel until you’ve got it." People only have themselves to blame![/p][/quote]Yes, but who decided six weeks was an acceptable delay? We, the customers, or the Passport Office. And the fine print says that they only expect to deal with 90% of the applicants in that time.[/p][/quote]I remember in the bad old days, when people had to apply for passports months in advance, it's far better now, but short of throwing money and bodies at it, the Passport office does the best it can. If the fine print says only 90% will be processed in that time, then that, to me, is even more reason to wait until you have a passport in hand before booking a holiday! JUST TO REPEAT THE PASSPORT OFFICE ADVICE, FOR THE HARD OF THINKING: "DO NOT BOOK ANY TRAVEL UNTIL YOU HAVE YOUR PASSPORT" Bone_idle18
  • Score: 12

12:14am Sat 14 Jun 14

dellorri says...

tinytoonster wrote:
Grumpygirl wrote:
linebacker2 wrote:
Grumpygirl wrote:
This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.
So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money?
Labour were clearing up the backlog of the previous Tory administration, one characterised by incompetence and sleaze,
tory this, tory that.
as usual they are fixing labour mess and when one small issue crops up you losers jump on it.
think i heard yesterday jobless figures are down, economy growing.
anything to say on that?
tories have culled the wastage in councils, end of story.
apply earlier, simple as that.
feel sorry for the ONE person who was not told it was rejected, rest of them, tough.
Grumpygirl may not comment on the unemployment figures but I will......
First of all the unemployment figures are DOWN, YAYYYYYY I hear you shout "Good old Tories." Down by 832,000 in the first quarter of this year, not bad you might think. Except for the small fact that, over 600,000 people had their benefits sanctioned for 12 weeks during this period (3months for the hard of thinking) as you put it. They were therefore not counted in the unemployment figures, 203,000 found employment, on zero hours contracts or became "self-employed" on the advice of DWP advisors, and so became eligible for working tax credit payments instead of JSA, They also are not counted as unemployed, which leaves roughly 29,000 people who actually found a REAL job, most of those being part-time so still subsidised by working tax credits, i.e. STILL ON BENEFITS.
Next is your point about the government culling waste by councils, do you not mean CUTTING waste, because of the 40% cut in budgets to councils in the North, while the PMs own council actually got an 11% increase in it's budget.
The coalition is certainly fixing something, but it's not anyone's mess.
[quote][p][bold]tinytoonster[/bold] wrote: [quote][p][bold]Grumpygirl[/bold] wrote: [quote][p][bold]linebacker2[/bold] wrote: [quote][p][bold]Grumpygirl[/bold] wrote: This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.[/p][/quote]So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money?[/p][/quote]Labour were clearing up the backlog of the previous Tory administration, one characterised by incompetence and sleaze,[/p][/quote]tory this, tory that. as usual they are fixing labour mess and when one small issue crops up you losers jump on it. think i heard yesterday jobless figures are down, economy growing. anything to say on that? tories have culled the wastage in councils, end of story. apply earlier, simple as that. feel sorry for the ONE person who was not told it was rejected, rest of them, tough.[/p][/quote]Grumpygirl may not comment on the unemployment figures but I will...... First of all the unemployment figures are DOWN, YAYYYYYY I hear you shout "Good old Tories." Down by 832,000 in the first quarter of this year, not bad you might think. Except for the small fact that, over 600,000 people had their benefits sanctioned for 12 weeks during this period (3months for the hard of thinking) as you put it. They were therefore not counted in the unemployment figures, 203,000 found employment, on zero hours contracts or became "self-employed" on the advice of DWP advisors, and so became eligible for working tax credit payments instead of JSA, They also are not counted as unemployed, which leaves roughly 29,000 people who actually found a REAL job, most of those being part-time so still subsidised by working tax credits, i.e. STILL ON BENEFITS. Next is your point about the government culling waste by councils, do you not mean CUTTING waste, because of the 40% cut in budgets to councils in the North, while the PMs own council actually got an 11% increase in it's budget. The coalition is certainly fixing something, but it's not anyone's mess. dellorri
  • Score: -2

9:37am Sun 15 Jun 14

yezboss says...

linebacker2 wrote:
Grumpygirl wrote:
This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.
So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money?
I don't recall any recent politician resigning - for any failed policy matter that is. They are far too arrogant.
[quote][p][bold]linebacker2[/bold] wrote: [quote][p][bold]Grumpygirl[/bold] wrote: This is the result of idiot austerity, privatisation and Tory cuts. Theresa May should resign.[/p][/quote]So what caused the even bigger passport backlog in 1999 when your Labour mates were in power and showering the public sector with our money?[/p][/quote]I don't recall any recent politician resigning - for any failed policy matter that is. They are far too arrogant. yezboss
  • Score: 0

8:23pm Sun 15 Jun 14

alive and awake says...

linebacker2 wrote:
alive and awake wrote: I don't care if it takes 12 months to renew, if security is involved, how many of the people who are panicking trying to replace lost ones. Get your passport before you book your holiday! COMMON SENSE.
You think holiday is only reason people travel? Ever thought of people going on business or to see sick relatives at short notice?
SAME APPLIES IDIOT
[quote][p][bold]linebacker2[/bold] wrote: [quote][p][bold]alive and awake[/bold] wrote: I don't care if it takes 12 months to renew, if security is involved, how many of the people who are panicking trying to replace lost ones. Get your passport before you book your holiday! COMMON SENSE.[/p][/quote]You think holiday is only reason people travel? Ever thought of people going on business or to see sick relatives at short notice?[/p][/quote]SAME APPLIES IDIOT alive and awake
  • Score: -1

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